AML and KYC Policy

Totalcoin Limited Anti-Money Laundering and Know Your Customer Policy (hereinafter - the “AML/KYC Policy”) is designated to prevent and mitigate possible risks of Totalcoin Limited being involved in any kind of illegal activity.International regulations require Totalcoin Limited to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.

One of the international standards for preventing illegal activity is customer due diligence (“CDD”). According to CDD, Totalcoin Limited establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

Identity verification procedure requires the User to provide Totalcoin Limited with reliable, independent source documents, data or information (e.g., national ID, international passport, bank statement, utility bill). For such purposes Totalcoin Limited reserves the right to collect User’s identification information for the AML/KYC Policy purposes.

Totalcoin Limited will take steps to confirm the authenticity of documents and information provided by the Users. All legal methods for double-checking identification information will be used and Totalcoin Limited reserves the right to investigate certain Users who have been determined to be risky or suspicious. Totalcoin Limited reserves the right to verify User’s identity in an on-going basis, especially when their identification information has been changed or their activity seemed to be suspicious (unusual for the particular User). In addition, Totalcoin Limited reserves the right to request up-to-date documents from the Users, even though they have passed identity verification in the past. User’s identification information will be collected, stored, shared and protected strictly in accordance with the Totalcoin Limited’s Privacy Policy and related regulations. Once the User’s identity has been verified, Totalcoin Limited is able to remove itself from potential legal liability in a situation where its services are used to conduct illegal activity.

Totalcoin Limited will monitor all transactions and it reserves the right to: suspend or terminate User’s Transaction when Totalcoin Limited has reasonably suspect that such User engaged in illegal activity. Risk Assessment Know Your Customer Policy As a means by which to prevent fraud, money laundering, theft and other illegal activities, implementing Know Your Customer (KYC) policy is essential.

Totalcoin Limited takes all such matters extremely seriously and has a zero tolerance policy on all suspicious activity. We follow robust security and fraud-detection procedures at all times, documenting, investigating and ultimately reporting suspicious activity to the relevant authorities. Identification and Verification In order to uphold our strict commitment to total transparency and fraud-prevention, Totalcoin Limited may request appropriate proof of identity before withdrawals can be made. This is simply a means by which we can ensure that all withdrawals and activities are 100% legitimate, for the benefit of the Totalcoin Limited’s trader community in general.

We may require copies of: a valid national ID, valid passport, valid driving license, scans of the credit/debit cards, utility bills clearly documenting your name and full address, selfie or selfie with one of the documents above.

We understand and appreciate the sensitive nature of such documents and identification, therefore comprehensively guarantee your personal data will be handled with extreme care.

When proof of identity is required? In order to ensure that the services and trading tools provided by Totalcoin Limited are used legitimately, we may ask you to submit proof or your identity before making any withdrawals. We therefore suggest that you have all the required documents available and ready to send in electronic format, prior to going ahead with any trading activities. Inability to provide the required evidence may result in delays to withdrawals should the necessary documentation not be submitted when requested. We understand the inconvenience this may cause for some customers, though verifying identity is of the utmost important for fraud prevention purposes.

We use the following tiers for identifying our customers:

Tier 1 Up to 500 Euro Phone Number
Tier 2 500 - 1500 Euro Phone Number + ID
Tier 3 more than 1500 Euro Identity verification is required: quality photo / scan of national ID, passport, driving licence and utility bill or bank statement

Are my documents safe? As already touched upon, Totalcoin Limited takes the safety and security of members extremely seriously. High-level encryption safeguards all information we receive and store and we state never to share, sell or lease any of your personal information for marketing purposes.


Totalcoin Limited

Level 7 World Trust Tower, 50 Stanley Street, Central, Hong Kong

last update 15.01.2019